Shipping policy
Shipping Policy – GPS GEMS
At GPS GEMS, we are committed to delivering your gemstones safely, securely, and efficiently. Each piece is handled with the utmost care to ensure it arrives in perfect condition.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Custom or made-to-order pieces may require additional processing time, which will be communicated clearly.
2. Shipping Methods & Delivery Time
We offer reliable international and domestic shipping through trusted carriers such as DHL, FedEx, or EMS.
- Thailand (Domestic): 1–3 business days
- International Shipping: 3–7 business days (depending on destination)
Delivery times are estimates and may vary due to customs or external factors.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on selected orders or promotions.
4. Insurance & Security
All shipments from GPS GEMS are:
- Fully insured
- Securely packaged
- Shipped with tracking
A tracking number will be provided once your order is dispatched.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your country.
These charges are the responsibility of the customer.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery at:
📧 info@gpsgems.co
We will assist you promptly to resolve the issue.
7. Signature Requirement
Due to the high value of our gemstones, all deliveries may require a signature upon receipt to ensure secure handover.
8. Incorrect Address
Please ensure your shipping address is accurate.
GPS GEMS is not responsible for delays or losses due to incorrect or incomplete addresses.
Luxury Assurance
Every GPS GEMS package is presented in premium packaging, reflecting the elegance and value of the gemstone inside.